Mamdani’s Next Target: The Increasingly A.I.-Powered, Customer Service Doom Loop
20 Oct 2026, 03:20 PM

Mamdani’s Next Target: The Increasingly A.I.-Powered, Customer Service Doom Loop

T
TNY Times
@tnytimes
An effort to fix a hotel bill illustrates why New York City is now trying to crack down on A.I. chatbot-powered customer service.
Source Credit: nytimes.com
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